Até dá vontade de fazer: um dia de formação sobre lidar com as personagens difíceis que nos aparecem à frente e nos tornam os dias e a vida menos sorridentes.
This is a day of intensive training with immediate payback ...
Learn to take the offensive against know-it-alls, dictators, snipers, gripers, "yes" people, "no" people, and all of the other contrary characters you confront every day.
Never again fall victim to those who love to make life miserable for the rest of us ...
* You'll learn why they act the way they do.
* You'll find out exactly what to say and do in specific situations.
* You'll become less of a target for their barbs and antics.
* You'll see how to bring out the best in even the worst offenders.
É pena ser em Chicago mas hey Chicago é um encanto...
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